Shipping Policy: TraceyClean ships to address in the United States located within the contiguous states.

Return Policy: Please note that you must contact our Customer Service team by phone at 1-317-608-9234 between the hours of 9 am and 4 PM (ET), or by email at tracey@goodnatureinc.com within 10 days of shipment to return an order or report lost or damaged merchandise. All claims for lost or damaged shipments must be made through Customer Service. If you did not receive your merchandise (i.e. they are lost in shipment), and you report such loss within 20 business days of shipment, the Company will assist you in filing a claim with UPS, and will pay to you any amounts (if any) that are paid by UPS as a result of such claim. The Company, however, does not represent or guarantee that UPS will pay any such claims. Any such payments are subject to UPS terms and conditions. The Company is not responsible for lost, delayed, damaged or mishandled shipments. To help guard against late shipments or loss, the Company recommends UPS Next Day Air with signature required. If you claim that the merchandise was received in damaged condition, you must report such damage within the time limit. Upon receipt of your report, the Company will send you a pre-paid shipping label, to be used by you to return the merchandise. All such claims will be investigated by the Company upon receipt of the merchandise. For claims that are substantiated, the Company will, at its option, either replace the merchandise or pay you the then fair market value of the cards, as determined in the reasonable discretion of the Company.

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